QUALITY GUARANTEE

Warranty & Returns Policy

Manufacturer warranty coverage, return eligibility criteria, and material quality assurance from FR Marketing.

Quality Standards: SLS / ISO Compliant•Panadura QA Office: +94 38 2299866

1. Roofing Sheets & Zinc-Alum Warranty

FR Marketing supplies premium Zinc-Alum and pre-painted colour-bonded roofing sheets manufactured from certified high-tensile steel coils:

Up to 25 Years

Perforation Warranty

Guaranteed against natural atmospheric corrosion perforation under normal inland atmospheric exposure.

Up to 10 Years

Paint Flaking & Peeling

Protects against excessive cracking, peeling, or blistering of exterior polymer paint coatings.

Coastal & Marine Zone Disclaimer: Projects within 1 km of the open sea or chemical manufacturing plants require specialized marine-grade coatings (AZ150 / AZ200). Standard inland warranties do not cover marine salt-spray attack unless explicitly certified in project specifications.

2. Structural Steel, GI Pipes & Rebars

All re-bars (Tor steel, RB500), GI hollow sections, C-channels, and MS plates supplied by FR Marketing adhere strictly to SLS 375 and ISO 6935 guidelines.

  • Mill Test Certificates (MTC): Provided upon delivery for engineering validation, detailing yield strength, elongation percentage, and chemical composition.
  • Replacement Guarantee: Any batch exhibiting dimensional non-compliance or internal casting voids validated by an accredited testing laboratory will be replaced immediately at zero freight cost.

3. Cement & Freshness Guarantee

We distribute fresh cement stocks with direct dispatch from central bagging plants to ensure optimum 28-day compressive strength:

  • Manufacture Date: Bags delivered to customer sites are within acceptable manufacturer hydration dates.
  • Storage Requirements: To preserve quality, cement must be stored on raised wooden pallets in a covered, dry, weatherproof enclosure away from damp masonry walls. Damage arising from on-site rain exposure or damp floor storage is excluded from warranty.

4. Returns & Exchange Eligibility

We understand construction requirements can adjust during execution. Returns of standard stock items are accepted under the following conditions:

Step 1

Within 14 Days

Return request initiated within 14 calendar days of physical invoice date.

Step 2

Original Condition

Goods remain completely uninstalled, undamaged, unweathered, in original packaging.

Step 3

Proof of Purchase

Accompanied by the original FR Marketing Commercial Invoice and Delivery Note.

5. Non-Returnable & Custom Materials

The following categories are strictly non-returnable and non-refundable:

  • Custom-Cut Roofing Sheets: Profiles formed or sheared to customer-specified custom lengths.
  • Special-Ordered Paint or Tinted Pigments: Customized colour batches mixed upon request.
  • Cut Steel / Fabricated Rebar: Steel bars bent or cut to bar-bending schedules.
  • Opened Chemical Admixtures or Sealants: Partially used waterproofing compounds, silicones, or adhesives.

6. How to Submit a Claim or Return

To initiate an exchange, warranty assessment, or return approval:

  1. Contact Your Regional Manager: Notify your province’s sales representative or contact our Panadura headquarters at +94 38 2299866.
  2. Provide Photographs: Send clear photographs of the product, manufacturing stamp/barcode, and delivery receipt to sales@frmarketing.lk.
  3. Technical Inspection: Our technical team will inspect the item on site or at our warehouse within 3 business days.
  4. Resolution: Upon verification, approved claims will be credited to your account or replacement materials dispatched promptly.