1. Introduction & Scope
FR Marketing ("we", "our", or "us"), located at No. 129/1, Galle Road, Pallimulla, Panadura, Sri Lanka, is committed to safeguarding the privacy and personal data of our customers, contractors, dealers, and site visitors. This Privacy Policy explains how we collect, process, disclose, and secure your personal details when you interact with our website, submit quotation requests, contact our provincial regional managers, or purchase building materials.
By using our website, requesting quotations, or contacting our sales representatives, you consent to the data collection and practices described in this policy in accordance with Sri Lanka's Personal Data Protection Act (PDPA).
2. Information We Collect
We collect information directly from you when you submit forms, contact our representatives, or engage with our digital services:
- Contact & Identity Details: Full name, telephone/mobile number, WhatsApp contact number, and email address.
- Commercial & Delivery Information: Construction site delivery address, district/province, company or hardware dealership name, and VAT/SVAT numbers (if corporate invoicing is requested).
- Project Requirements: Product lists, estimated quantities, architectural drawings, or structural specifications provided for price estimation.
- Automated Device & Usage Data: IP address, browser type, referring pages, and device operating system gathered via standard server logs for security and performance optimization.
3. How We Use Your Information
We process your personal and project information for legitimate commercial purposes:
Price Quotations
Calculating accurate BOQ estimates, bulk discounts, and freight costs based on your selected delivery district.
Sales Rep Assignment
Routing your enquiry directly to the authorized Regional Manager in your province for rapid on-site assistance.
Logistics & Site Delivery
Coordinating direct lorry delivery from our Panadura warehouse or regional distribution hubs to your construction site.
Legal & Tax Compliance
Issuing formal commercial invoices, credit terms documentation, and statutory tax reporting under Sri Lankan regulations.
4. Quotations & WhatsApp Communications
When you submit a Quick Quote Request on our platform, our team may contact you via phone or official WhatsApp channel (+94 38 2299866) to verify dimensions, clarify specifications, or deliver official PDF estimate sheets.
We do not send automated bulk spam or share your contact number with third-party telemarketing agencies. You may at any point request that we halt communications by messaging our sales desk.
5. Data Sharing, Storage & Security
Your data security is of paramount importance to us. We implement physical, electronic, and administrative safeguards to prevent unauthorized access, loss, or disclosure:
- No Commercial Sale: We never sell, lease, or monetize customer databases.
- Trusted Logistics Partners: Delivery details (receiver name, phone, delivery location) are only shared with authorized freight carriers and transport drivers contracted to deliver your materials.
- Data Retention: Inquiries and formal quotes are stored for up to 3 years to facilitate repeat orders, credit records, and warranty traceability.
6. Your Rights
Under applicable Sri Lankan privacy legislation, you have the right to:
- Request a copy of the personal details we hold about you.
- Request correction of inaccurate or outdated contact information.
- Request erasure of your contact record from our promotional database.
7. Contact & Privacy Inquiries
For any questions, clarifications, or data requests regarding this Privacy Policy, please reach our administrative office:
NO. 129/1, Galle Road, Pallimulla, Panadura, Sri Lanka.